This is the time for brands to set the direction that will impact them for the next 20 years. What should brands do? Allocate most of its resources to today’s pure “general market” consumer or to put them into the multicultural Gen Y consumer to win over the market segment that's going to continue increasing dramatically? I believe the best approach is the latter.
The fact is that those marketers brave and insightful enough to see and proactively engage the new consumer will be far ahead of their competition. Engaging this younger more multi-cultural segment in a relevant and authentic manner will lead to ROI now and down the road.